Legal

Privacy Policy

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Your privacy matters to us. This policy explains what data we collect, how we use it, and the controls you have over it.

1

Information we collect

We collect account details, profile information, content you submit, transaction data, and technical data needed to operate and secure the platform. This includes device information, IP addresses, and usage patterns to ensure a safe and reliable experience.

2

How we use information

We use your information to provide services, personalise experiences, process transactions, improve safety, communicate important updates, and comply with legal obligations. We do not use your data to build advertising profiles or sell it to third parties.

3

Verificatiecodes en meldingen

Als je je registreert of inlogt, sturen we je verificatiecodes standaard per e-mail. Per sms sturen we ze alleen in landen waar een beheerder verzending per sms heeft ingeschakeld.

Als een vereniging vraagt om aan een gemeenschap gekoppeld te worden, krijgen de beheerders van die gemeenschap een melding in de app en per e-mail. Als de gemeenschap het verzoek accepteert of afwijst, krijgen de beheerders van de vereniging op dezelfde manier een melding.

4

Sharing of information

We do not sell personal data. We may share data with service providers, payment processors, and legal authorities where required to deliver services or meet legal requirements. All third-party providers are bound by data processing agreements.

5

Wie je kan vinden

Met de instelling ‘Toon mij in zoekresultaten’ in Instellingen kun je jezelf verbergen in zoekresultaten. Zolang die uit staat, vinden anderen je niet als ze in de app naar personen zoeken of personen kiezen, en word je niet voorgesteld bij ‘Mensen die u misschien kent’. Wie een directe link naar je profiel heeft, kan het nog steeds openen, en platformbeheerders kunnen je account nog steeds vinden.

6

Data retention

We retain personal data for as long as needed to provide services, resolve disputes, and comply with legal and operational requirements. When you delete your account, we remove your personal data within 30 days except where required by law.

7

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to withdraw consent at any time. Submit requests via your account settings or by contacting us.

8

Security

We use administrative, technical, and organisational controls to protect your data, including encryption in transit and at rest. No system is fully immune to risk, but we continuously improve our safeguards and respond promptly to any incidents.

9

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control non-essential cookies through your browser settings or our cookie preferences panel.

10

Contact

For privacy requests or questions, contact privacy@diaspoplug.com.